We would always rather know. If anything about our service fell short, whether it was before, during or after our visit, please tell us. It is the only way we can put things right for you, and do better for the next family.

Raising a concern costs nothing, and it will never affect how we treat you. You don't need particular words, and you don't need every detail to hand.

Peaceful Paws will use what you tell us only to look into and respond to your concern, and to keep the complaints record we are required to hold. Our Privacy Notice explains how we look after your information and your rights.