Frequently Asked Questions

We try to be available for when you need us most.

You can see our live availability online and appointments are open up to two weeks in advance.

Unfortunately, we aren’t able to offer same-day appointments as we need time to make sure all of the right arrangements are in place. If you are worried your pet needs emergency care, please contact your usual or out-of-hours vet.

The best and easiest way to arrange an appointment with us is using the booking form on this website. That means we will have all of the information we need straight away to arrange your visit.

If you would rather ask some questions or talk things through, you can WhatsApp us on 07375 223 912, e-mail us at peacefulpawsscotland@gmail.com or send us a private message on Facebook or Instagram.

We are based in Kirkintilloch and cover most of Central Scotland and have split up our coverage area into three distinct zones based on postcode district. This means that you will know exactly what the cost of your visit will be, before you book us.

If you live outwith our coverage area, we may still be able to help. Drop us a message and we will see what we can do.

Our fees are on our Fees page. There is one fixed price based on your pet's size and your postcode zone. It covers everything we do, with no call-out, mileage, evening, weekend or bank holiday charges and no VAT.

Cremation is arranged and paid for separately.

Fees Page

The day before your visit, we will send you an invoice and a pre-read information guide about the visit.

Some people prefer to pay in advance so they don’t have to think about it afterwards. Payment is due within 48 hours of our visit

We’ve made it as easy as possible to make payment, and the quickest way is to follow the link on the invoice e-mail and pay securely online. We also accept bank transfers, and cash and card at the visit.

After our visit you have the option of either burying your pet at home, or arranging a cremation for them.

Cremations (either communal or individual) can be arranged either through your own vet, or with a private veterinary crematorium.

We work closely with select veterinary crematoriums, and are happy to pass your details on to them at your request to book their services as well.

Our Services and Aftercare Page

The private veterinary crematoria that we recommend are happy to visit your home after our visit and collect your pet.

With enough notice, they can be booked to follow immediately after us and take your pet to the crematorium after you have said goodbye.

Even if they cannot come the same evening, the crematorium can usually come the following morning.

Unfortunately, we do not have the facilities to take your pet away with us after a visit.

With notice, we can help to arrange a private veterinary crematorium to collect your pet immediately after our visit, or the following morning.

We sedate all of the pets we see prior to putting them to sleep. This means that they will be fast asleep and completely at peace whilst you say goodbye.

The injection itself is just like any other injection or vaccination under the skin, but will help your pet drift into a deep sleep.

Sometimes cats can feel a bit sick immediately after the injection, but the nauseous feeling passes quickly.

Of course.

Once your pet has fallen asleep from the sedation injection, we place an intravenous catheter in one of their legs.

Once that is in place it means we can easily and smoothly give the final injection without any further needles, and with you holding your pet if you wish.

Once they have had their injection of sedation, your pet will fall into a deep sleep and relax.

Whilst they fall asleep we leave you with your pet to have those final moments in private and say goodbye however you want to.

At that point they will no longer be aware of what’s going on around them, and will be able to peacefully pass away when we give the final injection.

Every pet is slightly different, and we never rush the process. The time you have to say goodbye is precious, and we want you to be able to use it as you wish.

The sedation injection can take between 5 and 20 minutes to work.

The final injection is very quick and completely painless. At the point where you are ready to say your final goodbye, that injection works in seconds as your pet peacefully passes away.

You can cancel at any time, for any reason, up to and including the moment we arrive, at no cost. Just phone, WhatsApp or email us to let us know.

We understand that plans can change at the last minute. Your pet may rally, your family may need more time, or you may decide to say goodbye somewhere else. You never need to explain. If you would like to, we can rebook for another day that suits you.

If we ever need to change or cancel a visit ourselves, we will contact you as soon as possible and there will be nothing to pay.

If anything about our service was not right, we would like to know. Raising a concern costs nothing and will never affect how we treat you.

You can phone or WhatsApp us on 07375 223 912, email peacefulpawsscotland@gmail.com, or use our Raise a Concern page. You don't need to use particular words or have every detail to hand.

We will be in touch within 2 working days and will try to put things right with you within 10 working days. If we can't resolve it together, we will treat it as a formal complaint. We will confirm that in writing within 5 working days and send you a full written response within 8 weeks.

If you are still unhappy, you can ask the Veterinary Client Mediation Service (VCMS) to help. It is free and independent, and we will take part in good faith.

Our Complaints Policy explains every step in full.